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Support

Helpdesk

For SWGFL Merlin technical support contact the SWGfL Service Desk 8.00 am - 6.00pm, Monday Friday:

Tel: 0845 307 7870

The Service Desk provides a single low cost support number directly to experienced engineers. We have a call logging system to remove time-wasting repetition.

Or why not use the Electronic Service Interface?

You can browse the Knowledge Library anytime for FAQ’s and top tips.

Log a call and get updates online – Click here to access

Please note, some LAs offer user support on Merlin directly to their schools through their local authority support desk - please contact your local authority for further information.

Escalation Process

Click here to download the call logging and escalation process

Merlin in your area

To find out how you can get started with Merlin or for more information about training and events in your area please contact the Merlin Key contact for your area.

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Legal Information

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The South West Grid for Learning Trust is a charitable Trust Company Registered in England. Company number 5589479. Charity number 1120354. VAT registration number GB 880 8618 88
Registered office: SWGfL Project Office, Belvedere House, Woodwater Park, Pynes Hill, Exeter, EX2 5WS.